#Import and display problems

If a page is slow to update, check whether BenOui! has already confirmed your change before trying again.

#Member imports

Use the template and instructions provided for importing members. Check columns, email addresses and rows flagged during review. Follow the limits displayed in BenOui!; do not split your data arbitrarily to work around an unexplained error.

Read the result before importing a file again. Retrying without checking which rows were already processed can make corrections harder. See Manage members for review and result guidance.

#Images and appearance

If an image is rejected, check its format and the limits shown by the form. Adjust the crop or choose another image if necessary. After saving, view the relevant page to check the result.

Only use images you are entitled to publish. Avoid screenshots containing private information. Profile, group and event images may appear on public pages.

#Calendar and time

Compare the event’s date, time and timezone with your calendar. Adding an event to a calendar does not confirm attendance and should not be your only source of information after a change. See Prepare to attend.

#Language and browser

The page language may differ from your account preference or a group’s language. See Profile and preferences. If a page appears stuck, save any work first, then reload it. Avoid clearing browser data during verification. You may need to recover access again.

If the problem continues, describe it to contact@benoui.com, without verification codes or personal links.